More real reviews
Set up official review links and invitations so happy customers actually leave one.
Genuine review and reputation management
We help you collect reviews from your real customers, keep track of what they say and reply well. We never write, buy or post reviews for you.
What is genuine review and reputation management?
Genuine review and reputation management helps a business collect reviews from its real customers through official platform tools, monitor what customers say, and reply professionally. It never involves writing, buying or posting reviews, which breaks Google, Trustpilot and Clutch policies.
- Platforms
- Google, Trustpilot, Clutch and others
- Includes
- Invitations, monitoring, reply drafts
- Also
- Mystery shopping, listing checks
- Never
- Fake, paid or incentivised reviews
Benefits
Why use Review & Reputation Management?
Know what customers say
Weekly reports tag reviews by theme so you spot complaints early.
Faster, better replies
On-brand draft replies to real reviews, ready for you to approve and post.
Accurate listings
Hours, photos, categories and contact details checked and kept correct.
Platform-safe
Everything follows Google, Trustpilot and Clutch review policies.
Consistent over time
Run it monthly so your reputation work never falls behind.
We do not write, buy, post, rate or remove reviews, and we never ask members to review a business they haven't genuinely used. Fake or incentivised reviews break Google, Trustpilot and Clutch policies and consumer protection law, and can get your profile penalised. Every service on this page works only with reviews from your real customers.
How it works
How does Review & Reputation Management work?
From brief to results in five steps.
- Tell us your platformsGoogle Business Profile, Trustpilot, Clutch or others.
- Share access or linksPublic profile links, or review exports you provide.
- Choose the tasksInvitations, monitoring, reply drafts or profile checks.
- Members do the workVetted members complete and document each task.
- You approve & publishReports and drafts arrive for you to review and use.
Who it's for
Who is Review & Reputation Management for?
- Local businesses with a Google Business Profile
- Agencies building a Clutch presence
- SaaS and e-commerce brands on Trustpilot
- Service businesses managing many locations
- Marketing teams tracking brand sentiment
What you receive
What do you get?
- Review invitation setup for your real customers
- Weekly or monthly review monitoring report
- Themes and sentiment tags for every review
- Draft replies for you to approve
- Listing accuracy checklist with fixes
- Clutch reference list prepared from your own clients
Also available
Mystery shopping
Members make real purchases or enquiries with your business — online, by phone or in store — and report honestly on speed, service and accuracy. Results are private feedback for you, not public reviews.
Start a mystery shopping campaignIncluded
- Real purchases or enquiries
- Scored checklist you define
- Honest written report
- Evidence such as receipts or screenshots
FAQ
Review & Reputation Management: frequently asked questions
What is genuine review and reputation management?
Genuine review and reputation management helps a business collect reviews from its real customers through official platform tools, monitor what customers say, and reply professionally. It never involves writing, buying or posting reviews, which breaks Google, Trustpilot and Clutch policies.
Can you post reviews for my business?
No. We don't write, buy or post reviews. We help you ask your real customers for reviews through each platform's official tools, and manage the reviews you receive.
How do you get me more reviews then?
By making it easy for real customers: official review links, invitation emails or messages, QR codes and follow-up timing that fits your business. More genuine requests usually means more genuine reviews.
Can you remove bad reviews?
We can't remove reviews. We can help you reply professionally and, where a review clearly breaks a platform's rules, show you how to report it through the official process.
How does Clutch work with this?
Clutch reviews come from Clutch speaking with your real clients. We help you set up your profile and prepare a list of genuine clients who agree to be contacted.
Is mystery shopping the same as reviewing?
No. Mystery shopping results are private reports for you. Members don't post public reviews about the business as part of the task.
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