Task success
See whether users can complete the tasks that matter most.
Usability and UX testing that shows where users struggle
Give real users specific tasks and see what happens. Usability testing shows where people hesitate, get lost or give up — so you know exactly what to fix.
What is usability testing?
Usability testing is a research method where real users try to complete specific tasks with your product while you learn where they hesitate, make mistakes or give up. It measures whether people can actually use your app or website, not just whether they like it.
- Best for
- Designs, prototypes, key user journeys
- Participants
- Screened members matching your users
- Also covers
- UX feedback, accessibility, localization
- You receive
- Task success, friction points, themes
Benefits
Why use Usability & UX Testing?
Friction points
Pinpoint the screens, labels and steps that slow people down.
First impressions
Hear what users understand — and misunderstand — in the first minutes.
Recorded sessions
Where requested, recordings show real behaviour, not just opinions.
Design comparisons
Compare two layouts, flows or versions with the same audience.
Clear themes
Findings grouped so your team can prioritise changes.
How it works
How does Usability & UX Testing work?
From brief to results in five steps.
- Pick the tasksThe key things a user should be able to do.
- Choose participantsProfile, device and location requirements.
- Set questionsWhat to ask before, during and after each task.
- Testers complete tasksThey attempt the tasks and share their experience.
- Insights deliveredReviewed findings, evidence and feedback.
Who it's for
Who is Usability & UX Testing for?
- Product designers and UX teams
- Startups refining their MVP
- SaaS teams improving activation
- Agencies validating designs with clients
- E-commerce teams improving conversion journeys
What you receive
What do you get?
- Task completion results
- Friction points with evidence
- Recordings or screenshots where requested
- First-impression and clarity feedback
- Suggestions from users in their own words
- Summary of recurring themes
Also available
UX feedback
Need opinions rather than task tests? UX feedback campaigns collect structured reactions to your design, copy, navigation and visual style — including preference questions between two options.
Start a ux feedback campaignIncluded
- Custom member requirements
- Your own instructions and questions
- Evidence with every submission
- Manual review before delivery
Also available
Accessibility & localization checks
Members test your app or site with screen readers, large text, zoom and keyboard-only navigation, and check translated screens for truncated text, wrong terms and broken layouts. Findings come with screenshots and the device and settings used. This is real-user checking, not a formal accessibility certification.
Start an accessibility checkIncluded
- Screen reader and zoom testing
- Keyboard-only navigation
- Translated screen checks
- Evidence for every issue
FAQ
Usability & UX Testing: frequently asked questions
What is usability testing?
Usability testing is a research method where real users try to complete specific tasks with your product while you learn where they hesitate, make mistakes or give up. It measures whether people can actually use your app or website, not just whether they like it.
What is the difference between usability testing and UX feedback?
Usability testing observes whether users can complete specific tasks. UX feedback collects opinions on design, copy and overall experience. Many campaigns combine both.
Can I test designs or prototypes?
Yes. Share a clickable prototype link (for example from a design tool) and testers can complete tasks on it.
How many testers do I need?
Small usability studies often reveal the most common issues with a handful of participants; larger groups help when you want to compare versions or segments. We can help you choose.
Do testers record their screens?
Only when the campaign asks for it and testers agree. Recording requirements are shown before a tester accepts the task.
Related guides
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